Table of ContentsPageExecutive SummaryReview the provided MacVille Risk Management Policy and Risk Management Strategy and complete a written report for your manager

Table of ContentsPageExecutive SummaryReview the provided MacVille Risk Management Policy and Risk Management Strategy and complete a written report for your manager (your assessor) that addresses the following steps.Identify the scope of risk management required in your identified role.Goals Identify and describe the critical success factors, goals or objectives for areas included in scope.Stakeholders Identify internal and external stakeholders, their role in the process, and any issues or concerns they have. Present this using the table format provided. Analysis Complete a PEST analysis and a SWOT analysis for risks associated with the scenario. Include reference to relevant legislation.Research Review and summarise the research information provided in the case study, as well as any literature available that is relevant to this scenario.Describe Complete the analysis of risk for the scenario by summarizing the scenario and associated risks, accompanied by checklists, diagrams or flowcharts that support the summary.After you have completed the above steps, you need to meet with your manager and discuss the draft report you have developed, especially your understanding of the critical success factors and goals (you should check that your manager agrees with your findings). Conclusion Executive Summary MacVille is a chain of cafes looking to expand. They are opening a new shop in a town 2 hours away from Brisbanes CBD and they are looking to gain more customers by providing great service and quality products. They are looking to make the work environment safe for the workers. Following the WHS safety guide and fixing up the risk management policy. Review the provided MacVille Risk Management Policy and Risk Management Strategy and complete a written report for your manager (your assessor) that addresses the following steps.1.1Identify the scope of risk management required in your identified role.1.1.1Impact on human resource management HRM responsible for the WHS policies and risk management will be required1.1.2Financial operationsNo need for risk management for the financial operations1.1.3WHSRisk management is strongly required here and the WHS safety policy should be reviewed1.1.4 Supply chainSupply chain is not in the risk management 1.1.5Local governanceChecking if everything in the shop is done and set up correctly1.1.6 Overall compliance issuesAll kind of issues are in the scope 1.2Goals Identify and describe the critical success factors, goals or objectives for areas included in scope. Scope for risk management Critical success factors Objectives Impact on HR Taking care of employees Making sure all the policies are met Finance Enough financial support Having the financial stability needed WHS Having WHS policy Providing a safe work environment Supply Chain Operational systems working smoothly Make sure things run smoothly Local governance Making sure the local businesses are doing well Checking on safety within the work environment Environmental compliance issues Taking care of environmental issues that could be harmful Make sure things are correctly done in the work place 1.3Stakeholders Identify internal and external stakeholders, their role in the process, and any issues or concerns they have. Present this using the table format provided.Stakeholder Name/GroupKey interests or stake in the change and degree of impact (H, M or L)Level of influence over the change (H, M or L)Present attitude to the change (in favour or opposed)Stakeholder management strategiesKey points for Stakeholder Engagement and Management PlanPaula Kinski (CEO)HHIn favourWatch the progressOverall superviseYOU (new manager)HHIn favourDevelop the risk management plan by collecting dataManageJames Mansfield (2nd in charge)HMIn favourGiving suggestionsManageFARM Committee (representing HQ)HMIn favourGiving proper suggestions and helping develop the risk management planHelp outGoldsimth Partners (legal firm)HMIn favourN/AHelp outRon Langford (landlord of the shop)HHIn favourGiving suggestionsHelp outHurley Caf staff MHIn favourN/AHelp outToowooba Local Council HHIn favourGiving suggestions Help outLocal customersMHIn favourN/AProvide feedback 1.4Analysis Complete a PEST analysis and a SWOT analysis for risks associated with the scenario. Include reference to relevant legislation. criteria examples ecological/environmental current legislation future legislation international legislation regulatory bodies and processes government policies government term and change trading policies funding, grants and initiatives home market pressure- groups international pressure- groups wars and conflicts PoliticalEconomicalcriteria examples home economy economy trends overseas economies general taxation taxation specific to product/services seasonality issues market/trade cycles specific industry factors market routes trends distribution trends customer/end-user drivers interest/ exchange rates international trade and monetary issues The government might not agree with some of the changes that might happen in the caf and might consider them a risk. Since the caf is two hours away from Brisbanes CBD, that might become a economical problem for the business. Sure the retiree population is growing but its mainly younger people who drink coffee on the regular.criteria examples lifestyle trends demographics consumer attitudes and opinions media views law changes affecting social factors brand, company, technology image consumer buying patterns fashion and role models major events and influences buying access and trends ethnic/religious factors advertising and publicity ethical issues The area is not that popular and therefore there might not be many media views, as well as the area being surrounded by retires wont help much either. Most of them dont use social media so the brand wont be exposed as much. The Federal Governments National Broadband Network is coming to that area so people would be able to have a more effective experience when needing to watch videos or facetime. Therefore there arent too many risks associated with technology. criteria examples competing technology development research funding associated/dependent technologies replacement technology/solutions maturity of technology manufacturing maturity and capacity information and communications consumer buying mechanisms/technology technology legislation innovation potential technology access, licencing, patents intellectual property issues global communicationsSocialTechnological criteria examples Advantages of proposition Capabilities Competitive advantages USPs (unique selling points) Resources, Assets, People Experience, knowledge, data Financial reserves, likely returns Marketing – reach, distribution, awareness Innovative aspects Location and geographical Price, value, quality Accreditations, qualifications, certifications Processes, systems, IT, communications Cultural, attitudinal, behavioural Management cover, succession Philosophy and valuesStrengthsWeaknessescriteria examples Disadvantages of proposition Gaps in capabilities Lack of competitive strength Reputation, presence and reach Financials Own known vulnerabilities Timescales, deadlines and pressures Cashflow, start-up cash-drain Continuity, supply chain robustness Effects on core activities, distraction Reliability of data, plan predictability Morale, commitment, leadership Accreditations, etc Processes and systems, etc Management cover, succession Price, value and quality service are MacVilles specialties. This is where a customer can really feel welcomed and taken a good care of. The prices are very reasonable and the quality of products is always improving. Popularity is a weakness for MacVilles since they are still not well known in this new area they are in. This weakness should fade overtime but as of now, they have to win the hearts of their new customers.criteria examples Market developments Competitors vulnerabilities Industry or lifestyle trends Technology development and innovation Global influences New markets, vertical, horizontal Niche target markets Geographical, export, import New USPs Tactics eg, surprise, major contracts Business and product development Information and research Partnerships, agencies, distribution Volumes, production, economies Seasonal, weather, fashion influences Opportunities to expend in the nearby malls and plazas is a possibility for MacVilles and they will have a better chance to exposed to their potential customers in the area. Other big coffee shop company is planning on opening their shops in the same area and this would be a big competition for MacVilles. They should keep striving to be the best no matter what but this might just throw them off their game.criteria examples Political effects Legislative effects Environmental effects IT developments Competitor intentions – various Market demand New technologies, services, ideas Vital contracts and partners Sustaining internal capabilities Obstacles faced Insurmountable weaknesses Loss of key staff Sustainable financial backing Economy – home, abroad Seasonality, weather effectsOpportunitiesThreats 1.5Research Review and summarise the research information provided in the case study, as well as any literature available that is relevant to this scenario.MacVille Case ReviewSummary1.5.1Business planStrive to provide quality service, high quality coffee and great prices. Be the best caf around.1.5.2Email from Paula KinskiAsking me to take over the shop as an assistant manager, but before that to access the risks that could happen in the caf and to talk to other people in charge, plus the landlord and the FARM committee. She also assigned tasks and will check them every time I am done with them. 1.5.3Site visit ToowoobaIts two hours away from the Brisbanes CBD and got an overview of the caf from James. Also took some important notes.1.5.4Hurleys CafThe caf is on the corner of two streets which is a great location. It is a family owned business so some of the employees are family members. Also, nice the caf is two hours from Brisbane CBD, that would make meetings, deliveries and store supply more difficult to do. 1.5.5Meeting with Ron LangfordHe mainly talked about some great opportunities and benefits for the caf. Retirees are increasing and that means that theres a potential for more new customers. 1.5.6Senior Management Team FARMDiscussed the issues James and Ron mentioned and discussed a previous report from a NSW expansion that set an example of what might go wrong in the new shop. 1.5.7Risk Management PolicyRole of DirectorsDeciding what is a risk and what isnt Setting standards for employees Approving decisions Etc. Role of Senior Management Team and Store ManagersIdentify areas of risks Take care of the Risk Management Strategy Annual review Role of Caf EmployeesUnderstand the risk managent policy Understand how risks can impact them 1.5.8MacVille Risk Management FrameworkPolicies proceduresHuman Resources Policies Financial policies Corporate governance policiesMonthly reportingDecisions are made daily to fix problems Business planning and budgetingSetting objectives and at meetings by board members they check the process of the objectivesRisk Management ReviewThis is the expertise of the FARM committee and they focus mainly on risk management. External AuditFinal audit of financial statements1.5.9MacVilles Risk AreasOperational/ organizationalLegal and regulatory compliance Technology Insurance Resources human, physicalFinancialAccountability Fraud or theft Capital investment Interest ratesGovernanceConduct of board Conflict of interestProject ManagementProcedures and tools for project management Stakeholders strength of relationships/conflict of interest Human resources Financial resources1.6Describe Complete the analysis of risk for the scenario by summarizing the scenario and associated risks, accompanied by checklists, diagrams or flowcharts that support the summary.Spot the HazardAssess the RiskFix the ProblemEvaluate ResultsIdentify the work task or activityWhat are the hazards associated with each activityIs the risk associated with the hazard low, moderate, significant or highIf the risk is deemed unacceptable for the task, what will be done to reduce or remove the riskBy whomBy whenRevised risk level (Go through the first 3 steps again to ensure risk levels are now at an acceptable level)Falling down/slippingPossible injuryHNot much can be done but mopping should always be at the end of the night to avoid high risk of people slippingemployeesBefore closingCheck Not enough breaks Employees feeling too tired and not motivated enoughMTaking one more break a day would help employees feel more energized and do better at their jobsmanagerASAPCheck2After you have completed the above steps, you need to meet with your manager and discuss the draft report you have developed, especially your understanding of the critical success factors and goals (you should check that your manager agrees with your findings). Critical Success FactorsHow does it influence the risk management planAssessment on MacVilles ability for effective risk mitigation plan2.1Commitment and support from top management It influences it the most because having their support makes me feel like I am doing things right N/A2.2Communication Communication is crucial and everything that is done regarding risk management plan should be communicated with the management and the team. N/A2.3Culture Culture doesnt have much influence on the risk management plan N/A2.4Organization structure The organizational structure doesnt have much to do with the risk management plan N/A2.5Trust Trust within the company is important for the risk management plan because employees should trust one another and keep each other safe at the workplace N/A2.6Information technology IT doesnt really influence the risk management plan N/A2.7Training Training makes the risk management plan known much better by staff and management to keep everyone safe N/AConclusion There are things that influence the risk management plan and they should be handled with care. 3Summarise In dot-point form, summarise the discussions with your manager. This should include any recommendations they made to you. MacVille Risk Review ChecklistPrepared by Abdulraman AbdullaPosition Assistant managerSignature AbdulrahmanDate 03/05/18Inspected by HurleyPosition 2nd in chargeSignature HurleyDate 04/05/18Risk Review ElementY/N/NACommentsY Up to standard (adequate), N Below standard (action required), NA Not ApplicableScope of risk management YGoals and objectivesYNo suggestions were made by Mr. Hurley as I did not get to speak to him All information about Mr. Hurley is through JamesStakeholders analysisYPEST analysisYSWOT analysisYCase reviewYRisk analysisYCritical Success Factors YGeneral recommendations N//A 3Develop a draft of the communication your manager suggested you use for consultation with a stakeholder or particular group of stakeholders.MemoToPaula Kinski/CEOFromAbdulrahman Abdulla/assistant manager DateMay 3rd, 2018 SubjectMacVilles progress Dear Mrs. Kinski, The new MacVilles is looking better and better every day since the risk management plan has been put in place FARM Committee FARM Committee has been helpful with their suggestions and their attention to the safety of everyone. I am glad to have reached out to them. Ron (the landlord) After meeting with Rob, I feel much better to run this shop. He told me a lot about the benefits of having the shop around. Looking forward to seeing you soon in the new area, Abdulrahman Abdulla BSBRSK501 Manage Risk PAGE V2018.1 FILENAME p EMercuryDiploma of Leadership and Management BSBRSK501 Risk Review Template Template 2018.1.doc Page PAGE 2 of NUMPAGES 4 fpl 89Akg0 zudtW)XM_7_HTc83xN GhJn04GWgRrvBd
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