6.8. Patient Record, Report Writing and Furnishing Evidence8
6.8.1. To maintain accurate and complete medical records with a date & time for all the patients consulted, visited and provided care for including the procedure performed and consent taken.
6.8.2. Healthcare professionals shall be honest and trustworthy when writing reports, issuing sick leaves and when completing or signing forms or reports and other documents.
6.8.3. Healthcare professionals shall do their best to make sure that any documents they write, or sign are not false or misleading; and will accordingly taking steps to ensure the integrity of such content prior to its authenticating by way of a signature.
6.8.4. Healthcare professionals shall be honest in all spoken and written statements if they are asked to give evidence or act as a witness in judicial proceeding or inquiries.
6.8.5. When acting as an expert witness, they shall make clear the limits of their knowledge and not give an opinion beyond those limits.

6.9. End of Life Care
6.9.1. Healthcare Professionals shall participate in the care of the dying patient adhering to current best practice and considering of the wishes of the patient and their family and caregivers.
6.9.2. Healthcare professionals shall participate in in-depth insightful and culturally sensitive education and training in the optimal care of dying patients, when applicable.
6.9.3. During end of lifecare Healthcare professionals shall deploy all possible efforts to relive symptoms of dying patient.
6.9.4. Healthcare professionals shall provide support for patients and their families even when it is not possible to deliver the outcome they wish for.
6.9.5. Palliative care during end of lifecare shall be interdisciplinary in nature renders the needs of both patient and their family members. In caring for patients towards the end of their life, professionals shall understand the limits of health care to prolong life and if needed to recognize in consultation with their colleagues when efforts to prolong life may not benefit the patient in accordance with applicable Qatari law.
6.9.6. Healthcare professionals shall be prepared to communicate bad news to patients and their families and provide support for them while they deal with this news.

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6.10. Caring for Children and Adolescent (Below 18 years of age)
When administering care for children and adolescents below 18 years of age, Healthcare Professionals shall ensure following:
6.10.1. Placing the interest and wellbeing of the child or adolescent first.
6.10.2. Ensuring that they consider adolescents’ capacity for decision-making.
6.10.3. Healthcare Professionals shall ensure following that, when communicating with children and adolescents Treat them with respect and listen to them carefully Encourage questions and answer their questions to the best of their abilities Provide clear information that can be understood easily by children and/or adolescents Where there is a suspicion or issue of child abuse or any other form of abuse or medicolegal case, Healthcare Professionals shall report such suspicions and to comply with Qatari regulatory requirements.

6.11. Patients who may have additional/special needs
Healthcare Professionals expected to give special attention when caring for such patients (including those with impaired decision-making capacity) who have additional needs and should be aware that these patients may be at greater risk that might involve:
6.11.1. Paying attention to communication.
6.11.2. Being aware that increased advocacy may be necessary to ensure just access to healthcare.
6.11.3. Recognizing that there may be a range of people involved in their care, such as caregivers, family members or a guardian, and involving them when appropriate, being mindful of privacy considerations
6.11.4. Ensure appropriate care is taken for such vulnerable patient.

6.12. Promoting Public Health11
6.12.1. Professionals shall contribute in promoting the mental and physical health of the community of State of Qatar.
6.12.2. Have a responsibility to promote community mental and physical health though education, screening, disease prevention and reporting notifiable disease to appropriate authority.
6.12.3. Healthcare professionals shall act as ambassadors and use relevant expertise and influence to protect and advance the health and wellbeing of patients, communities and populations.

6.13. Managing Adverse Events3
Healthcare Professionals shall ensure followings during any adverse event.
6.13.1. To be open and honest in their communication with their patients/legal guardians. Explaining to the patient as promptly and fully as possible what has happened and the possible short-term and long-term consequences.
6.13.2. Acting instantly to rectify the concern, if possible, including seeking necessary help and seek appropriate advice from peer group or patient/family member.
6.13.3. Acknowledging any patient / family member distress and providing appropriate support.
6.13.4. Complying with any relevant policies, procedures and reporting requirements.
6.13.5. Reviewing adverse events and implementing changes to reduce the risk of recurrence of similar events.
6.13.6. Reporting adverse events to the relevant authority as necessary.

6.14. Patient Compliant Management2,5
6.14.1. Healthcare professionals shall be open to suggestion/grievance/observation from patients and others about aspects of practice to improve the standards of their care.
6.14.2. Healthcare professionals shall ensure that patients/legal guardians are aware of the processes for making a complaint to the provider. Also, unresolved compliant or if they are not satisfied with the outcome, concerns can be escalated to Fitness to Practice Department /QCHP.
6.14.3. Healthcare Professionals shall ensure patients complaint are thoroughly and appropriately investigated in a timely manner and outcome is shared with patient / legal guardians.
6.14.4. Healthcare Professionals shall not allow a patient/legal guardians complaint to adversely affect the patient treatment plan.
6.14.5. To cooperate with any complaints policies, procedures and regulations that apply on their practice.

6.15. Healthcare Research6
6.15.1. Healthcare professionals shall take part in research, which is helps in improving the health of individuals and the population as a whole.
6.15.2. Healthcare professionals shall ensure the research protocol has been approved by a properly constituted human research ethics committee recognized by MOPH.
6.15.3. Healthcare professionals shall follow and adhere Qatari research governance guidelines set by Ministry of Public Health.
6.15.4. Healthcare professionals shall act with honesty and integrity and ensure the research is not contrary to the participants’ interests.
6.15.5. Healthcare professionals shall adhere to the requirements on informed consent.
6.15.6. Healthcare professionals shall seek advice when research involves children or adults who are unable to provide informed consent to ensure there are appropriate safeguards in place. This includes ensuring that a person empowered to make decisions on behalf of the participant have given informed consent or that there is other lawful authority to proceed.
6.15.7. Healthcare professionals shall follow all aspects of the research protocol, including reporting adverse events promptly and any changes to the protocol.
6.15.8. Healthcare professionals shall accept or issue only those payments approved by a research ethics committee.
6.15.9. Healthcare professionals shall report evidence of fraud or misconduct in research to an appropriate person, committee or authority.
6.15.10. Healthcare professionals shall disclose to the participant any financial benefit they gain by the research.

6.16. Conflict of Interest and Financial & Commercial Dealing
6.16.1. Healthcare professionals shall declare any conflict of interest when recommended/required. Conflicts of interest may be financial, professional, personal, ethical, moral or religious.
6.16.2. Healthcare professionals shall act professionally and fairly in all financial and commercial dealings.
6.16.3. Shall be honest and open in financial arrangements with patients. Healthcare Professionals shall not exploit a patient’s vulnerability or lack of healthcare knowledge when making charges for treatments or services.
6.16.4. Healthcare care professionals should not involve patients in personal issues or solicit for personal gain. Also, not to encourage patients to give, lend or bequeath money or gifts that will benefit them directly or indirectly.
6.16.5. Healthcare Professionals shall not pursue patient or family members to make donations to other people or organizations.
6.16.6. Healthcare professionals shall act in the patient’s best interests when making referrals and when providing or arranging care.
6.16.7. Healthcare professionals shall not offer inducements to colleagues to use their services nor will they expect or accept a fee from a health professional/organization to which they refer patients.
6.16.8. Healthcare professionals shall not ask for or accept any inducement, gift or hospitality from companies that sell or market drugs/equipment or any services that may affect or be seen to affect, the way they prescribe or recommend for, treating or referring patients.
6.16.9. Healthcare professionals shall not ask for or accept fees for meeting sales representatives.
6.16.10. Shall be honest and open in financial and commercial matters relating to work, including dealings with patients, employer, insurers and other organizations or individuals.
6.16.11. Shall be honest if taking part in buying selling or using goods or services. Professionals shall declare any relevant financial or commercial interest that they or their family might have in the transaction. If Healthcare professionals endorse or sell any products, they shall declare their professional and financial interest in these products to the patient and not yield an unjustifiable profit.

6.17. Advertisements & Information to Public7
6.17.1. A Healthcare Professionals shall approach, with caution, advertisements about their health services or facility. They shall provide the information that patient’s need to improve their knowledge and choice without misrepresenting the quality or outcomes of treatments or services.
6.17.2. A Healthcare Professionals shall make sure that any information that they publish or is published to them about their healthcare services are factual and verifiable.
6.17.3. A Healthcare Professional shall ensure portrait correct professional qualification, experience and expertise.
6.17.4. A Healthcare Professional shall not make unjustifiable claims about the quality or outcomes of their services in any information they provide or convey to patient’s or their careers.
6.17.5. A Healthcare Professionals shall not inappropriately guarantee cures, exploit a patient’s vulnerability or lack of health care knowledge, or raise unrealistic expectations.
6.17.6. A Healthcare Professionals shall not exploit or inappropriately induce people towards use of a particular service, for example, by arousing ill-founded fears about their future health or by claiming unique abilities.


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